Job Description
Customer Service Officer & Contracts Coordinator
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Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office-based customer service team. This role supports day-to-day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.
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About the Role
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Manage incoming calls, emails and customer enquiries
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Own customer issues and follow them through to resolution
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Coordinate missed collections, service changes, bin deliveries and ad-hoc requests
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Work closely with operations and drivers to resolve daily service matters
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Maintain accurate customer, service and site information in company systems
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Support contract renewals, pricing updates and agreement documentation
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What You'll Bring
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Experience in customer service or service coordination
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Solid communication skills and a calm, solutions-focused approach
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Ability to juggle priorities and follow tasks through
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High attention to detail and confidence using databases and Microsoft Office
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Comfortable working autonomously and within a team
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Highly Regarded
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Experience in waste, transport, logistics or service-based operations
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Knowledge of waste/logistics systems (e.g., Wastedge)
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Background in contract administration or renewals
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If you're proactive, organised and confident coordinating between customers and operations, we'd love to hear from you.

📌 Customer Service Officer & Contracts Coordinator (Victoria)
🏢 Programmed GO
📍 Victoria