Job Description
18-Month Federal Government Contract | VIC, NSW, ACT or QLD | Hybrid
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An opportunity is available for an experienced Consumer Identity and Access Management (CIAM) Operations Team Lead to join a large Federal Government environment. You will lead a CIAM Operations team responsible for the reliability, stability and performance of a large-scale identity platform, combining hands-on CIAM knowledge with team leadership, incident management and continuous improvement.
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Key Responsibilities
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Lead, coach and develop the CIAM Operations team.
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Manage team workloads, priorities and operational activities.
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Monitor platform performance and coordinate releases.
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Lead the investigation and resolution of complex incidents.
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Analyse logs, troubleshoot issues and identify root causes.
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Improve observability, runbooks and operational processes.
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Reduce recurring incidents through automation and continuous improvement.
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Work closely with technical teams and stakeholders to deliver effective service outcomes.
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Skills & Experience
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Strong knowledge of OAuth 2.0, OpenID Connect (OIDC),



token lifecycle and identity federation.
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Understanding of authentication and authorisation flows.
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Proven experience leading and developing technical or operations teams.
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Solid workload management and stakeholder engagement skills.
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Experience developing SOPs, runbooks and operational documentation.
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Experience supporting high-volume digital services.
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Exposure to SaaS, cloud or hybrid identity environments.
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Experience with log analytics or observability tools.
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Understanding of APIs, REST, JSON, certificates and secrets.
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Strong identity integration and troubleshooting skills.
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18-month contract | Up to 37.5 hours per week | Hybrid - minimum 3 days in office
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Australian Citizenship is mandatory and candidates must be able to obtain an NV1 security clearance.
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If you have a strong background in CIAM, IAM, identity operations or cyber security and enjoy leading technical teams within complex environments, we would like to hear from you.

📌 El1 Ciam Operations Team Lead (Victoria)
🏢 Talent
📍 Victoria