Help Patients Feel Confident About Their Dental Care
Are you passionate about people, highly organised, and love helping others? Do you enjoy guiding patients through important decisions while delivering exceptional customer service?
Brisbane Smiles is seeking a warm, professional, and proactive Treatment Coordinator to join our growing team in Toowong.
This is more than a reception role. As a Treatment Coordinator, you'll play a key role in helping patients understand their treatment options, coordinating their care, and ensuring they feel supported throughout their journey with us.
About Brisbane Smiles
Brisbane Smiles is a privately owned, family-run dental practice that has been caring for generations of Brisbane families since ****.
Located in Toowong, we are known for delivering high-quality dental care in a welcoming and supportive environment. Our team is committed to providing outstanding patient experiences, continuous improvement, and a workplace culture where people genuinely enjoy coming to work.
Our values include:
People First
Excellence
Growth
Teamwork
Consistency
Passion
About the Role
Working closely with our dentists, oral health therapists, and front office team, you'll help patients move confidently through their treatment journey from consultation through to completion.
Your responsibilities will include:
Coordinating treatment plans and patient appointments
Completing clinical handovers from dentists and oral health therapists
Explaining treatment processes and next steps to patients
Managing patient check-out, health fund claims, and payments
Following up unscheduled treatment and outstanding appointments
Conducting patient care and wellbeing follow-up calls
Preparing treatment documentation and consent forms
Assisting patients with treatment financing options
Managing recalls and ongoing patient communication




Coordinating complex schedules involving laboratories and external providers
Providing exceptional customer service across phone, email, and in person interactions
About You
We're looking for someone who genuinely enjoys helping people and takes pride in delivering an exceptional experience.
You'll likely be successful in this role if you:
Have strong communication and relationship-building skills
Are confident discussing treatment plans and financial arrangements
Have excellent organisational skills and attention to detail
Enjoy working in a fast-paced environment
Are proactive and solution-focused
Thrive as part of a cooperative team
Bring positivity, professionalism, and compassion to every patient interaction
Experience Required
We welcome applicants from a range of backgrounds, including:
Dental reception or treatment coordination
Medical or allied health administration
Hospitality and customer service
Retail leadership
Client service or relationship management
Previous dental experience is desirable but not essential. We provide comprehensive training and support for the right person.
What We Offer
Competitive Salary & Incentives
Attractive remuneration package with performance-based incentives available for long-term team members.
Four-Day Work Week
Most full-time team members work a 38-hour week across four days, supporting a healthy work-life balance.
Career Growth
Access ongoing training, personal development, mentoring, and career progression opportunities within our large and established practice.
Supportive Team Culture
Join a friendly, professional team that enjoys working together and celebrates success. We regularly hold team events, recognition programs, and practice-wide meetings.
Stability & Security
Become part of a respected Brisbane business with almost 80 years of history and a strong reputation in the community.
Brisbane Smiles
Locally Owned & Operated Since ****
Helping Brisbane Families Smile for Nearly 80 Years
#J-*****-Ljbffr

📌 Dental Receptionist / Treatment Coordinator (Queensland)
🏢 Brisbane Smiles
📍 Queensland