This is an exciting opportunity for a motivated, experienced Client Services Officer to join RAV at our Greensborough FRC centre This is an exciting opportunity for a motivated, experienced Client Services Officer to join Relationships Australia Victoria (RAV) at our Greensborough FRC centre.
About us Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations.
Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.
For more than 75 years, we have been delivering high-quality family and relationship support services, and we now support more than 20,000 clients every year.
We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.
About the role Reporting to the Centre Manager Northern Melbourne, your key responsibilities include supporting the centre management and staff, as well as enabling the Centre to provide high-quality service to clients.
You will provide a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner.
You will also be responsible for ensuring productive coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.
This role is based across our Greensborough centres, and is a full-time temporary role until November ****, with a weekly evening shift.
The base salary range for this role is $79,377 - $81,616 per annum.
About you Office Administration certificate and/or previous experience in a similar administration capacity.




Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
Experienced in answering high volume inbound calls and delivering high-quality customer service.
High level of confidentiality to ensure client personal and financial information is maintained.
Proven track record in managing priorities, organising priorities with excellent attention to detail.
We provide Attractive salary including salary packaging and generous leave benefits Professional development and Career progression opportunities.
Best practice clinical supervision.
Candidates can view the position description at .
For queries contact Fiona Paraman, Centre Manager Northern Melbourne by calling ************ .
Applications close 7 October **** .
Please submit your CV/resume and cover letter, outlining why you are interested in this position and detailing your relevant experience.
Please note, we are not accepting applications from recruitment agencies for this position.
Please have all documents ready before starting, as applications can't be saved mid-way.
Previous applicants need not re-apply.
RAV is committed to developing an inclusive and diverse workforce.
We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability.
We are committed to the safety of our clients and staff and promote a child-safe work environment.
We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.
Requirements Apply

📌 Client Services Officer (Melbourne)
🏢 Relationships Australia Victoria
📍 Melbourne