The role Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet Administer user accounts, permissions and group-based access following least privilege principles Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology Build and maintain IT documentation and a knowledge base to reduce recurring issues What you'll bring Experience supporting internal IT operations in a SaaS or corporate environment Robust Microsoft 365, Teams and Slack experience Experience supporting a Mac environment, with familiarity with Apple Business Manager Hands-on experience with endpoint management platforms such as Intune or Jamf Understanding of identity and access management concepts Get in touch for more information and a Full Job description ******

📌 It Operations Analyst (Victoria)
🏢 PRA
📍 Victoria