NorthStone Talent Partners – Sydney CBD NSW
Our client is a global logistics provider entering the Australian market, backed by an established international network across Southeast Asia, China and Latin America. The company is expanding its presence across North America, Australia and Europe, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth.
Ready to grow your career with one of the world's fastest-growing logistics companies?
We are seeking a proactive and analytical
Customer Service Manager
to join the operations team. This role will focus on operational management, performance analysis, process optimisation, and crossfunctional coordination. The successful candidate will work closely with various business units to improve operational efficiency, enhance service quality, and support business growth
Key Responsibilities
Support operational projects and cross-functional initiatives, coordinating with offshore teams to ensure smooth service delivery
Analyse operational data and KPIs to identify trends, issues and improvement opportunities, translating findings into actionable reports for leadership
Review and improve existing workflows,



driving process and automation initiatives to boost efficiency and customer experience
Coordinate resolution of operational issues, track corrective actions and build preventative measures to reduce recurring problems
Conduct regular performance reviews and quality checks, keeping results accurate and timely
About You
Experience in logistics, express delivery, supply chain, or transportation highly regarded
Strong attention to detail with reliable follow-through, resolution-focused in tracking issues to close
Advanced Excel and reporting skills, with strong analytical and problem-solving ability
Excellent communication and stakeholder management skills
Well organised, with strong coordination skills across teams
Comfortable working independently in a fast-paced workplace
Proactive mindset with strong execution and follow-through
What's on Offer
A structured training program backed by an established local team
A clear path for career growth, including internal transfers and promotion
A stable, growing business with a multicultural working setting
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📌 Customer Service Manager - Logistics (Mandarin Speaking) (New South Wales)
🏢 NorthStone Talent Partners
📍 New South Wales