Job Description
n
Strong Windows troubleshooting and problem-solving skills.
n
Robust understanding of SCCM / Intune technology and their technology trends.
n
Strong experience with Active Directory Services, including Group Policy and other related services.
n
Provide Incident, change support for Window servers catering to customers in a 24x7 service organization.
n
Strong experience supporting enterprise scale multi domain windows environments across multi-hosted platform environments.
n
Use monitoring tools to oversee multiple Windows systems operating within a defined support operations area
n
Utilize available reports or create custom reports to perform capacity analysis and troubleshoot issues proactively
n
Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
n
Installation, assessment, and testing of desktop software applications
n
Resolution of technical issues.
n
Extract and drive values from the end user analytics tools like Aternity, Nexthink
n
Supervision of junior desktop support engineers and creation of training guides for new joinees.
n
Establishment of workstations, assessment for connectivity and its proper functioning.
n
Diagnose and resolution of software and hardware issues.
n
Installation of connections, computer networks, and cabling for clients.
n




Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
n
Configuration and test of software, maintenance of hardware and peripheral devices.
n
Evaluation of network performance and identification of improvement methods.
n
Scheduling upgrades and maintaining them without interference.
n
Offering technical expertise to co-workers and creating a comprehensive instruction manual.
n
Maintain stakeholder relationship and handle escalations as a first and single point of contact.
n
Own and represent stand up meetings and weekly governance meetings with stakeholders to provide summary of key activities, continuous improvement initiatives at supplier end.
n
Prepare weekly, monthly reports using the ITSM tools like Service now and convert analytical findings into outcome driven initiatives.
n
Identify opportunities for automation and drive initiatives to reap tangible outcomes for client and supplier organization.
n
Monitoring and reporting on key metrics
n
Create, update and maintain standard operating procedure and knowledge base documentation for software deployment, imaging and patching in our ITSM tool
n
Perform KB assessment on the environment to ensure the Knowledge management maturity is always high.
n

📌 Euc Engineer Desktop Support (New South Wales)
🏢 Ampstek
📍 New South Wales