Key Responsibilities : Oversee daily hotel service operations, ensuring all activities run efficiently and smoothly, meet the required standards, and that any issues are resolved quickly.
Liaise with the General Manager to coordinate housekeeping and service operations with other organisational units, ensuring effective communication, seamless collaboration and the efficient delivery of services.
Supervise staff, including preparing rosters, keeping and monitoring attendance records, leading teams, assigning duties, monitoring performance and maintaining morale.
Manage training and development by coaching employees, onboarding new hires and ensuring consistent service delivery.
Maintain service quality control by conducting inspections, reviewing guest feedback and implementing improvements.
Order and maintain stock, ensuring a complete inventory of cleaning products,



essential toiletries and linen supplies.
Enforce workplace health and safety (WHS) regulations by ensuring compliance with occupational safety policies, promoting protected work practices, conducting regular safety inspections, and maintaining a safe working environment for staff and guests.
Requirements : Diploma or higher qualification in Hospitality Management.
Three years plus of relevant work experience (preferably in Australia).
Willingness to work on weekends and public holidays as required.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Note: Only Shortlisted Candidates will be contacted.

📌 Hotel Service Manager (Gold Coast)
🏢 Mac Cleaning
📍 Gold Coast