Job Description Casual Guest Service Agent Be the first point of contact and greet guests with a warm welcome every time Make the check-in, check-out process run smoothly Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc Ensure the security of our guests and their possessions Handle guest complaints in a positive manner and escalating as required Communicate effectively with other departments such as Housekeeping, Food Beverage to assist guests in regard to room changes, dining bookings etc.
Qualifications Previous customer service or hospitality experience highly regarded The ability and flexibility to work various rostered shifts, including early mornings, late evenings,



and weekends or public holidays Enthusiasm to connect with guests and to hear their stories Have a genuine love of Melbourne and a desire to share your knowledge with our guests Exceptional communication skills both written and verbal High level of computer literacy Be reliable, well-groomed and have excellent attention to detail Full drivers license will be considered a bonus Additional Information Why work for Accor We make our people feel welcome and valued by creating an inclusive and supportive workplace We offer global Accor and partner discounts on accommodation, food and beverage and with our corporate partners We value career progression and offer learning and development opportunities to all of our team members to support them in their career goals

📌 Guest Service Agent (Victoria)
🏢 AccorHotel
📍 Victoria