Main Duties: Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors.
Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.
Manage ICT assets, including laptops, mobile devices, software, and user accounts, ensuring compliance with organisational standards and processes.
Support the administration and operation of key technology platforms, including the 3CX phone system, staff onboarding/offboarding processes, and cybersecurity initiatives.
Maintain solid relationships with internal stakeholders and external ICT partners, providing regular reporting and participating in account management meetings.
Identify, escalate,



and assist in managing ICT and cybersecurity risks and incidents, supporting business continuity requirements.
Develop and maintain ICT documentation, user guides, and training resources to improve system usage and staff capability.
Mentor and support junior operational staff in delivering day-to-day technical support and ICT administration services.
Contribute to ICT projects, continuous improvement initiatives, and broader operational activities as directed by the COO and ICT Manager.
This is a hybrid position.
Reference Number: *****-

📌 It Manager (New South Wales)
🏢 Robert Half
📍 New South Wales