Job Description
We are seeking an experienced Business Analyst to support the review and improvement of a Salesforce-based business platform supporting licensing, compliance and operational services within a government environment.
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The organisation has recently transitioned from a bespoke business system to Salesforce and is now looking for a Business Analyst to help optimise the platform, improve business processes and ensure the system is effectively supporting users and operational requirements.
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This is a hands-on role suited to someone who can understand business processes, map user journeys and translate business requirements into practical system improvements.
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You will work closely with key stakeholders to identify opportunities for improvement across Salesforce, reporting, dashboards and associated business processes.
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About the Role
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We are seeking an experienced Business Analyst to support the review and improvement of a Salesforce-based business platform supporting licensing, compliance and operational services within a government environment.
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The organisation has recently transitioned from a bespoke business system to Salesforce and is now looking for a Business Analyst to help optimise the platform, improve business processes and ensure the system is effectively supporting users and operational requirements.
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This is a hands‐on role suited to someone who can understand business processes, map user journeys and translate business requirements into practical system improvements.
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You will work closely with key stakeholders to identify opportunities for improvement across Salesforce, reporting, dashboards and associated business processes.
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Key Responsibilities
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Review existing Salesforce processes, workflows and system functionality.
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Engage with staff and key users to understand current processes, pain points and improvement opportunities.
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Analyse business processes, structures and user journeys to identify areas for improvement.
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Translate business requirements into transparent functional requirements and practical Salesforce solutions.
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Identify opportunities to improve efficiency, data quality and the overall user experience.
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Support the addition and refinement of Salesforce fields, workflows and functionality.
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Assist with the development and improvement of Salesforce and Power BI dashboards and reporting.
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Review existing reporting and identify opportunities to improve visibility of operational and compliance information.
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Support appropriate user permissions and access controls, with consideration for privacy, data integrity and cybersecurity requirements.
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Ensure proposed solutions integrate effectively with existing departmental systems and processes.
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Work across multiple improvement initiatives while managing changing priorities, scope and deadlines.
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Support the implementation and embedding of agreed process and system improvements.
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About You
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You will be an experienced Business Analyst with strong analytical and stakeholder management skills and the ability to understand how systems, processes and people interact.
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You will ideally have:
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Demonstrated experience working as a Business Analyst in a business systems or digital transformation environment.
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Strong understanding of Salesforce, including how business processes and user journeys translate into system functionality.
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Experience analysing and improving business processes.
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Experience gathering requirements and working with business stakeholders and technical teams.
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Experience with Power BI, reporting and dashboards.
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An understanding of data quality, user access, permissions and information security.
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Strong communication and stakeholder engagement skills.
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The ability to work independently, manage competing priorities and drive practical outcomes.
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Experience within government, regulatory, licensing, compliance, natural resources, agriculture or a similar operational environment will be highly regarded.
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Why Apply?
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This is an opportunity to join an organisation at an important stage of its Salesforce journey, helping to shape and improve a platform that supports critical licensing and compliance services.
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You will have the opportunity to work directly with key business stakeholders, influence system improvements and make a tangible impact on the way the organisation uses Salesforce and its associated reporting capabilities.
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Regional applicants are encouraged to apply. The successful candidate will ideally be based within a location where the organisation has an existing staff presence and will be required to attend the Orange office approximately 1-2 days per week.
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If you are a Business Analyst with Salesforce experience and enjoy improving systems, processes and user experiences, we would like to hear from you.

📌 Salesforce Business Analyst (Orange)
🏢 Morgan Mckinley
📍 Orange