Administrator - Reception & Team Support
In July ****, BBB Partners merged with Cutcher & Neale, bringing together a locally recognised Melbourne firm with one of Australia's leading financial services businesses.
While this role is based in the BBB Partners Melbourne office, you'll enjoy the skilled growth opportunities of being part of a national firm with more offices in Sydney, Brisbane, and Newcastle.
At Cutcher & Neale and BBB Partnerswe areTrue Professionalswho believe in beingStronger Togetherby empowering our people to be their best and do their best work.
We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.
Your new opportunity
We're looking for a proactive and people-focused Administrator to join our Melbourne office.
This is a unique hybrid role that blends front-of-house client experience with hands‐on administrative support within our Self-Managed Superannuation Fund (SMSF) team.
You'll be the first point of contact in our Melbourne office, creating a professional and welcoming experience for clients, visitors, and team members.
Alongside this, you'll support the SMSF team with key administrative tasks that keep workflows moving and ensure client deliverables are completed accurately and on time.
This is a varied, fast‐paced role suited to someone who enjoys being across multiple priorities, takes pride in presentation and organisation, and wants to build a career in financial services.
You'll work closely with leaders and team members across the firm, contributing to both client experience and operational efficiency.
What you'll do




Deliver a professional and welcoming front‐of‐house experience for clients, visitors, and suppliers
Manage incoming calls, emails, and general enquiries, ensuring timely and accurate responses
Support day‐to‐day office operations, including meeting room coordination, mail, and office presentation
Maintain reception, kitchen, and shared spaces to a high standard
Assist with general administrative support across the business as needed
Support SMSF administration workflows, including document preparation and processing
Scan, collate, and upload client documentation into internal systems
Prepare and send client correspondence and superannuation documentation
Coordinate the distribution of client packages in both digital and physical formats
Maintain accurate records across systems and support data‐related processes
Contribute to continuous improvement by identifying opportunities to streamline processes and enhance the client experience
What you'll bring
A proactive, can‐do attitude with a strong sense of ownership
Excellent communication skills and a genuine passion for client service
Strong attention to detail and ability to manage multiple tasks in a fast‐paced environment
A collaborative approach and willingness to support team members across different teams
Previous experience in reception, administration, or client service roles (highly regarded but not essential)
Confidence using Microsoft Office and working across multiple systems
Familiarity with systems such as XPM, FYI, or Annature (highly regarded but not essential)
An interest in financial services or superannuation, with a willingness to learn
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📌 Administrator - Reception & Team Support (Melbourne)
🏢 Cutcher & Neale Accounting and Financial Services
📍 Melbourne