Job Description
Production Support Engineer (Desktop Support)- FintechJust posted!
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A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
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Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
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Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
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Laptop imaging and setup
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Onboarding new starters
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Supporting internal users
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Troubleshooting Windows / device / access issues
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Helping users directly rather than just sitting behind a ticket queue
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Investigating issues when systems or APIs have errors
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Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
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Work with internal teams to enhance the end user experience
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Key Skills / Experience:
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Experience in supporting a Windows setting (end user, & Microsoft365 highly regarded).
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General troubleshooting ability
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Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
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Demonstrated experience with AI tools will be highly valued.
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Fintech or financial services environments would be highly regarded.
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Comfortable working under pressure with experience managing major incidents,
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📌 Production Support Engineer (Desktop Support)- Fintechjust Posted! (New South Wales)
🏢 Bluefin Resources
📍 New South Wales