Job Description: Service Now Development lead
Location: Sydney
Job Type: contract

- Practical experience and exposure of implementing following Service Now applications/module/process:
- ITSM
- ITOM (Discovery and CMDB CSDM model)
- Performance Analytics and Reporting
- Software Asset management
- GRC/IRM/TPRM/BCM
- Sec Ops (Security Incident and Vulnerability Management)
- Third Party B2B Integrations using REST and SOAP APIs
- MID Server Setup and Administration
- Service Graph Connectors for MS Intune and AWS Discovery
- AWS Event based discovery
- Platform upgrade and clone administration
- Service Now Mobile Applications
- Optimized Service Now implementation by analyzing business processes and recommending system enhancements.
- Streamlined service delivery with the development of custom applications and workflows within Service Now.
- Managed complex integrations between Service Now and third-party systems to improve data flow and automation capabilities.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.




- Led cross-functional teams in the execution of strategic initiatives related to Service Now adoption across the organization.
- Assisted clients in defining transparent project requirements, translating them into actionable plans for successful solution deployment.
- Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
- Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the Service Now platform.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

📌 ServiceNow Development lead (Wollongong)
🏢 Tech Aalto
📍 Wollongong