Job Description

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/n About us/n
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Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

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At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

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/n About the role/n
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As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

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/n About you/n
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We’re looking for individuals with:

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- Customer service experience (highly desirable)

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- A genuine interest in banking or financial services

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- Strong computer skills and the ability to navigate multiple systems

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- Resilience and professionalism in a fast-paced workplace

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- A Grade 12 qualification (or equivalent)

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- Student visa holders are welcome!

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/n What you will do/n
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- Handle inbound calls and assist with a variety of general banking inquiries, including: /n

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- Providing account balances

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- Replacing debit and credit cards

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- Updating personal information

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- Resolving issues with online banking

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- Investigating transactions and disputes

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- Managing fraud inquiries

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- Logging complaints and capturing feedback

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- Provide accurate information and follow strict identification protocols

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Note: This role does not involve sales or upselling.

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/n Training period (on-site)/n
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- Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm

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- Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required

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/n Flexible rosters/n
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We offer different roster options to suit your lifestyle:

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- Part-time and Full-time roesters available

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- Work-from-home opportunities available (conditions apply)*

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/n What we offer/n
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- Full-time comprehensive training

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- Private healthcare policy discounts

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- Staff perks – access to platform with discounted products and services

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- Performance based incentives*

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- Monthly social engagement activities

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/n Important Information/n
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- During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.

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- If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.

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- Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

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Start your journey with Foundever today! Speak to our recruitment team to learn more.

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- Terms and conditions apply.

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📌 Customer Service Representative (Gold Coast)
🏢 Foundever
📍 Gold Coast