As a Customer Service Associate within our laundries, you will play an important role in ensuring our customers receive high-quality service. This is a hands-on, active role that suits someone who enjoys staying active, working with their hands, and taking pride in delivering outstanding customer service. Every day is different, and you'll play an important role in helping us deliver the high standard of service our customers have come to expect. This position is based primarily in our Kiama location, but will have Saturdays in Wollongong.
Key responsibilities
- Loading Machines: Efficiently and safely loading laundry machines with care and attention to detail.
- Folding: Accurately folding and organising laundered items to maintain presentation and quality.
- Cash Handling: Processing customer payments and transactions accurately and professionally.
- Ironing: Ironing garments as required to meet customer preferences.
- Team Collaboration: Working closely with team members to ensure smooth day-to-day operations.
- Customer Service: Providing friendly and helpful service to ensure customer satisfaction.
- Communication: Maintaining clear communication with both customers and colleagues.
- Business Awareness: Contributing ideas and feedback that support the ongoing growth of the business.
About you
- Previous experience in customer service or a similar role is preferred but not essential.
- A proactive "act like an owner" mindset,
taking pride in your work and treating the business as if it were your own.
- Robust teamwork, communication and interpersonal skills.
- A positive attitude, willingness to learn, and the ability to accept feedback and coaching.
- A genuine focus on delivering outstanding customer service.
- Availability to work across our Wollongong, Kiama and Albion Park locations is an essential requirement of this role.
- A current driver's licence and reliable transport are essential.
- Availability to work Saturdays is essential for this role.
- Good common sense, the ability to think on your feet, and confidence to problem-solve when required.
- Basic technology skills and the ability to confidently operate our POS system and other simple computer-based systems.
About us
We are a locally owned and operated laundry group with four locations across Wollongong, Albion Park and Kiama. As our business continues to grow, we're looking for a reliable, motivated and customer-focused team member to join our team.
Benefits
- A casual position with approximately 15–20 hours currently available.
- A supportive team environment that values collaboration and personal development.
- Opportunities to contribute ideas that help improve and grow the business.
- Training and support to build your skills in customer service and laundry operations.
- Immediate start available for the right applicant.
📌 Customer Service/Laundry Attendant (Kiama)
🏢 City Central Laundry Services
📍 Kiama
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