You will be the first point of contact for many of our guests — helping them choose the right experience, making bookings, answering questions and ensuring everything runs smoothly from the initial enquiry through to their day onboard. You will be responsible for managing our day-to-day customer communications and bookings.

Key responsibilities

Responding to customer emails and enquiries

Managing new reservations and bookings

Making booking changes and rescheduling customers

Assisting customers with cancellations and booking queries

Managing customer requests and finding positive solutions

Following up enquiries and converting opportunities into bookings

Providing friendly, professional and knowledgeable customer service

Managing customer issues and resolutions

Maintaining accurate booking information

About you





Has excellent organisation and time-management skills

Is confident communicating with customers by phone and email

Has excellent interpersonal and customer service skills

Is calm and solutions-focused when dealing with customer issues

Can manage multiple tasks and priorities at once

Has strong attention to detail

Is confident learning current systems and technology

Can work independently and take initiative

Is reliable, professional and well presented

About us

M.V. Jasmine is a unique hospitality and tourism business offering beautiful experiences on the water, from public cruises and whale watching through to private celebrations and luxury charters.

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📌 Guest Services & Admin (Byron Bay)
🏢 M.V. Jasmine
📍 Byron Bay