At Foundever, we're a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. We're a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

What You'll Be Doing

Answer inbound customer calls (no sales)

Help with customer's banking related queries including fraud, dispute, credit card and business banking

Use multiple systems to find solutions

Provide accurate and professional support

What We're Looking For

Customer service or banking experience desirable (retail, hospitality,



call centre - all welcome!)

Positive attitude and willingness to learn

No sales - 100% customer service

Penalty rates for week-end work, public holidays or overnight work

Paid birthday off (conditions apply)

Additional annual leave

Monthly performance bonuses ($300 to $500 per month)

Career progression opportunities

Supportive team setting

Ongoing coaching and support

Employee discounts & perks

Full-time availability required during training

Must have Australian work rights

Background check (including police check) required

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📌 Call Centre Representative (Maitland)
🏢 Foundever
📍 Maitland