This is a casual overnight position, with shifts from 11:00 pm to 7:00 am and the potential to transition into day operations in the future.

Join our welcoming team and be part of the continued success of Lanson Place in Australia.

Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne is the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality, building residential communities and extending attentive and efficient service enveloped in the philosophy of family.

About the role

As our Night Guest Service Agent, you will play an important role in creating a safe, comfortable and memorable experience for our guests throughout the night. Your warm approach, robust communication skills and ability to anticipate guests’ needs will help create a calm and welcoming overnight environment.

Reporting to our Night Manager, you will work closely with the wider hotel team to maintain our high standards of service, safety and hospitality.

Your key responsibilities will include:

Warmly welcoming late-arriving guests and assisting with check-ins and check-outs in line with hotel standards.

Assisting guests with luggage and transport arrangements when required.

Responding promptly and professionally to guest enquiries, requests and concerns throughout the night.

Maintaining a visible and approachable presence in the lobby to provide guests with assistance and reassurance.





Providing personalised support, including arranging amenities, wake-up calls and information about hotel facilities and the local area.

Conducting regular checks of the lobby and public areas to maintain cleanliness, presentation and safety.

Assisting with reservations, room allocations and pre-arrival preparations for early-morning arrivals.

Creating a calm and welcoming atmosphere while consistently demonstrating the Lanson Place service values.

Safety, security and overnight operations

Monitor hotel access points and ensure that only authorised individuals enter the premises overnight.

Complete regular safety, security and fire-panel checks in accordance with hotel procedures.

Respond calmly and effectively to emergencies, incidents and alarms.

Assist with evacuation procedures when required and follow all established emergency protocols.

Promptly report hazards, incidents and maintenance concerns to Engineering or Management.

Prepare clear and thorough handovers for the morning team.

What we are looking for

At least one to two years of experience in a customer service environment, ideally within hospitality or hotels.

Excellent communication and interpersonal skills.

Availability and reliability to work overnight shifts from 11:00 pm to 7:00 am.

A warm, positive and proactive approach to guest service.

The ability to stay calm, organised and professional in unexpected situations.

This is an active role that involves regular movement around the hotel and some manual-handling tasks.

If you enjoy creating memorable guest experiences and take pride in providing attentive service, we would love to hear from you.

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📌 Night Guest Service Agent (Melbourne)
🏢 Lanson Place
📍 Melbourne