This Casual role is to support our school clients in office, who are located across Sydney.
We are looking for candidates with part-time or full-time availability.

Some travel within Greater Sydney will be required for training and other company events.

This casual role has the potential lead into a permanent part-time or full-time role.

About the Role:

We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, supporting teachers, students and staff with their day-to-day IT support requirements as well as supporting and maintaining the school's broader technology.

Training is provided , and there are significant learning opportunities for those who are keen to learn and grow.

The role would require a NSW drivers license and access to a car . Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.

- Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries
- Managing and actioning IT support requests logged through a ticketing system
- Proactively identifying opportunities to develop and improve the school's technology




- Maintaining on site IT systems and documentation

About You:

Passion for providing great customer service and building relationships

Currently studying, recently graduated, previous experience, or looking for an entry level IT role.

Enjoys problem solving and working towards a solution

Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills

Highly organised and ability to effectively prioritise workload

Excellent communication skills, both written and verbally

About Us:

JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.

What we offer:

- A supportive team environment
- On-boarding training plus on-going quarterly training and development
- Team social events
- Internal progression opportunities
- Hands on experience with a wide range of technologies

If you have questions about the position, please contact us at ***************@jtctechnology.com.au

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📌 On-site IT Support Technician / Customer Support (Sydney)
🏢 JTC Technology
📍 Sydney