Our client is a leading Australian energy provider supplying essential gas products and services to residential, commercial and industrial customers nationwide.

- $37 per hour
- Monday to Friday 8:30am-5:00pm - no weekends!
- Ongoing opportunity
- Supportive team environment
- Long-term career opportunities

About the role:

- Answer inbound calls and respond to customer enquiries
- Manage requests received via email and online platforms
- Process customer bookings, orders and service requests
- Provide accurate information about products and services
- Resolve customer concerns and elevate complex matters when required
- Maintain accurate customer records and update internal systems
- Complete general administration and data entry

About you:





- Previous customer service, administration, reception or call centre experience
- Strong verbal and written communication skills
- Excellent attention to detail and accuracy
- Confident using Microsoft Office and customer management systems
- Able to multitask effectively in a fast-paced setting
- Strong problem‑solving and conflict‑resolution skills
- Professional, positive and customer‑focused attitude
- Willing and able to complete a pre‑employment medical, drug and alcohol screening, and police check

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📌 Customer Service Officer (Ballina Shire Council)
🏢 BLU by Adcorp
📍 Ballina Shire Council