As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a wide-ranging, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.
Key responsibilities
- Welcoming guests and managing check-ins and check-outs
- Responding to guest enquiries by phone, email and in person
- Taking and managing accommodation bookings
- Assisting guests with questions, requests and local recommendations
- Processing payments and maintaining accurate reservation information
- Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests
- Assisting with general reception and administrative duties
- Helping resolve guest concerns in a friendly and professional manner
- Supporting the wider team with the day-to-day operation of the resort
About you
- Friendly, approachable and genuinely enjoys dealing with people
- Reliable and able to work independently when required
- Confident communicating both in person and over the phone
- Comfortable using computers, email and booking systems
- Organised and able to manage multiple tasks during busy periods
- Calm and solutions-focused when dealing with guest issues
- Well presented with a professional attitudeWilling to learn and be part of a close-knit team
- Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn
- Experience with Resley (PMS) is an advantage.
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📌 Casual Receptionist – Holiday Accommodation (City of Gold Coast)
🏢 seek.com.au
📍 City of Gold Coast
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