Key responsibilities

- Welcoming guests and providing a friendly, professional check-in and check-out experience
- Managing reception enquiries, bookings, payments and guest requests
- Acting as the Duty Manager during assigned shifts and taking responsibility for the property
- Responding confidently to guest issues and resolving problems as they arise
- Supporting the safety, security and wellbeing of guests
- Completing end-of-shift procedures and handovers
- Working closely with housekeeping, maintenance and other team members
- Helping create a fun, social and welcoming environment for our guests
- Ensuring BUNK's standards and procedures are maintained throughout your shift

About you

- Has previous experience in accommodation, hospitality, tourism or customer service
- Is confident working independently and making decisions
- Has strong communication and problem-solving skills




- Is comfortable dealing with challenging guest situations
- Can remain calm and professional when things get busy
- Has a genuine interest in providing great guest experiences
- Is reliable, organised and takes responsibility for their shift
- Is comfortable working evenings and weekends
- Has previous Duty Manager or supervisory experience (preferred, but not essential)
- Previous hostel or hotel reception experience will be highly regarded

About us

BUNK Brisbane is a busy, social hostel workplace where no two shifts are quite the same. You'll work with an international mix of guests and a team that values personality, initiative and excellent hospitality.

#J-18808-Ljbffr

📌 Duty Manager / Receptionist (Brisbane City)
🏢 BUNK Brisbane
📍 Brisbane City