*Customer Support Assistant - Lidcombe Place Care Community

Auburn NSW 2144, Australia •

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

Posted Sunday 20 September 2026 at 2:30 pm

"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofC ompassion,A ccountability,R espect andE xcellence reflect thatCARE is at the heart of everything we do.

We are seeking a friendly, organised and customer-focused Customer Support Assistant to be the first point of contact for our residents, families and visitors on weekends. Located in the Auburn area.

About the Role

- Permanent Part-Time
- Saturday & Sunday Roster
- $31.36 – $33.05 base rate (DOE) + Penalty rates for weekends, plus 12% superannuation.

This is a great opportunity for someone who enjoys helping people, communicates clearly and takes pride in delivering a positive customer experience.

What We Offer

- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.




- A supportive and welcoming team environment.
- Opportunities to develop your customer service and administration skills.
- A role where you can make a genuine difference.

Key Responsibilities

- Respond to customer enquiries by phone, email, or in person in a skilled and timely manner.
- Manage rostering, payroll tasks, and maintain accurate records.
- Provide accurate information about products, services, processes and policies.
- Maintain clear and accurate records.
- Process basic requests, or administrative tasks as required.
- Work collaboratively with internal teams to support outcomes.
- Contribute to continuous improvement by identifying common issues and sharing feedback.

About You

- Experience in an administrative, reception, or customer service role (aged care or healthcare experience is a plus, but not essential)
- Excellent communication and interpersonal skills.
- A helpful, patient and solutions-focused approach
- Strong attention to detail and the ability to manage competing priorities.
- Confidence using computers, customer systems and Microsoft Office applications.
- Ability to work both independently and as part of a team.
- Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.

Job details

Job family Administration

Pay type Hourly

Auburn Glen Care Community, 54 Northumberland Road, Auburn, New South Wales, Australia

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📌 Customer Support Assistant - Auburn and Surrounding Suburbs (Sydney)
🏢 Opal HealthCare
📍 Sydney