BX Bunka Australia, specifically Steel-Line Garage Doors is looking for a competent individual to fill the role of Customer Service Administrator on a fixed term contract form October 2026 – December 2027, working out of the Head Office based in Darra.

Duties and responsibilities:

- Process orders that come in via email, entering the orders into our systems accurately and efficiently.
- Process warranty requests as they come in, ensuring all required documentation has been provided. Complete the required internal documentation and send for approval and processing of new order.
- Process customer credit and refund requests according to internal processes and policies.
- Act as a key account contact for one of our major customers, ensuring orders, and inquiries are answered within agreed KPI’s.
- Complete the online store (E-Store) orders daily, processing customer orders and dispatching these daily.
- Ensure monthly stocktake is completed on all stock for online orders.
- Answer and direct incoming phone calls, ensuring messages are accurately conveyed while maintaining confidentiality.
- Provide assistance with job management, material procurement,



and document preparation for the wider team.
- Ensure high accuracy in all data entry tasks.
- Maintain organised filing systems for easy retrieval of documents.
- Manage incoming mail and compile outgoing daily mail.
- Attend meetings when requested and document key notes and action items.
- Archive records according to legal and organisational requirements.
- Stay informed and comply with company policies, procedures, and internal systems.
- Undertake additional duties as assigned by management.

The successful candidate will have:

- A level of skills commensurate with 2-3 years of administration experience.
- Strong technical and problem-solving skills and setting of priorities.
- Demonstrated ability to exercise valuable time management.
- Excellent interpersonal skills.
- Sound coordination and communication skills.
- Computer skills are essential.

Our amazing business growth demonstrates that our simple philosophy of having great people and great partners, works.

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📌 Customer Service Administrator (Brisbane City)
🏢 Steel-Line Garage Doors
📍 Brisbane City