Administrative Support Officer

Acacia Prison Health Services | Wooroloo, WA

Make a difference where it matters

Looking for an administration role where your skills have a real purpose?

Join the Health Services team at Acacia Prison and play an important role in supporting the delivery of safe, efficient and patient-centred healthcare to people in custody.

As an Administrative Support Officer, you’ll provide essential administrative, coordination and data management support to a multidisciplinary healthcare team. From scheduling appointments and maintaining records to coordinating correspondence and supporting reporting, your work will help keep the health service running smoothly each day.

This is a casual role filling in when required onsite, based at Acacia Prison in Wooroloo.

Where you’ll be working

Acacia Prison is located in Wooroloo, approximately 55km east of Perth , surrounded by the natural beauty of the Perth Hills.

Working within a custodial environment offers something different from traditional healthcare administration. You’ll become part of a dedicated Health Services team working alongside nursing, medical and allied health professionals, as well as custodial and external stakeholders.

It’s a structured and purpose-driven environment where professionalism, confidentiality, respect and attention to detail are essential.

What You’ll Be Doing

- Facilitating correspondence, scheduling, filing and records
- Coordinating healthcare appointments and clinical scheduling
- Supporting prisoner movement, communications and access to healthcare services
- Entering, collating and reporting health service data
- Maintaining accurate patient administrative records
- Preparing reports, meeting agendas,



minutes and other documentation
- Managing referrals and administrative communications
- Supporting procurement, stock monitoring and resource management
- Assisting with audits, quality improvement and accreditation activities
- Working collaboratively with clinical, custodial and external stakeholders

What You’ll Bring

You’ll be an organised and professional administrator who enjoys working as part of a team and can confidently manage competing priorities.

You’ll Ideally Have

- Certificate III or IV in Business Administration, Health Administration or a related field, or equivalent relevant experience
- Experience in an administrative support role within health, institutional or corporate environments
- Strong Microsoft Office and electronic data management skills
- Experience with electronic health records such as Communicare or Best Practice is desirable
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills
- The ability to manage competing priorities and meet deadlines
- A qualified approach to confidentiality, privacy and sensitive information
- The ability to work respectfully with a diverse range of people

Administration experience within healthcare, corrections, aged care or another institutional setting will be highly regarded.

Why join Serco?

At Serco, you’ll be part of a supportive team delivering services that make a genuine difference.

You’ll have access to benefits designed to support your wellbeing, including:

- Supportive and collaborative working environment
- Work alongside a multidisciplinary Health Services team
- Free daily buffet-style lunch
- Free onsite parking
- Onsite gym facilities
- Access to wellbeing programs

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📌 Casual Administration Officer (Wooroloo)
🏢 Serco
📍 Wooroloo