Customer Service & Online Support Team Member

This role will support the online division, as well as assist with general enquiries relating to stores and day-to-day operations. Your day will involve a variety of customer service and administrative tasks.

Key responsibilities

- Answering incoming phone calls and emails for the online division
- Responding to general customer enquiries
- Assisting customers with online orders and enquiries
- Handling general enquiries relating to stores and store operations
- Problem solving and finding solutions for customersLiaising with stores and other internal teams when required
- Navigating internal systems to locate information and assist customers
- Managing multiple enquiries and tasks throughout the day
- Providing a high level of customer service at all times

About you

- Strong written and verbal communication skills




- Confident speaking with customers over the phone and responding to emails
- Good problem-solving skills and can think on their feet
- Comfortable using computers and navigating different internal systems
- Can multitask and stay organised in a busy environment
- Reliable, friendly and approachable
- Positive attitude and enjoys working as part of a team
- Can work in a fast-paced seasonal workplace
- Previous customer service, retail, online or administration experience is preferred, but willingness to learn is valued

About us

Christmas World is a seasonal Christmas retailer with stores and an online business servicing customers throughout the Christmas period. Our busiest time of the year is fast-paced, fun and all about delivering a great experience for our customers.

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📌 Customer Service & Online Support Team Member (Sydney)
🏢 Global Sources
📍 Sydney