Alliance Care Technologies - Chatswood NSW

This is a genuinely diverse role that sits at the heart of the business. You'll own the roster across our home care clients, run the day-to-day administration of the office, and provide direct PA support to the Managing Director.

You'll report directly to the Managing Director and work closely with our Area Manager and Clinical Nurse Consultant.

This is a permanent part‑time position, working on a hybrid basis between our Chatswood head office and home. Because our sites run 24/7, the role includes after‑hours availability on a rotating basis to handle urgent roster changes and shift cover by phone.

What you'll be doing

Rostering

Build, publish and maintain rosters across multiple sites, matching staff skills and competencies to each participant's support needs

Manage shift swaps, sick leave, vacancies and last‑minute cover, keeping every shift filled with the right person

Provide after‑hours phone support on a rotating basis for urgent shift gaps and staff call‑outs

Ensure rosters comply with the SCHADS Award - minimum engagements, breaks, sleepovers, broken shifts and overtime

Maintain staff availability, leave and compliance records (NDIS Worker Screening, First Aid, mandatory training expiries)

Reconcile timesheets against rosters each fortnight to support payroll and NDIS claiming

Administration

Run the office day to day - shared inbox, phones, supplies, filing and general enquiries

Coordinate staff onboarding paperwork, participant service agreements and intake documentation





Keep participant and staff master data accurate across our systems (Monday.com, rostering software, Microsoft 365)

Support audit and compliance readiness by keeping documentation current and well organised

PA support to the Managing Director

Manage the MD's diary, inbox and meeting logistics

Prepare correspondence, reports and presentations

Track action items and follow up across the team so nothing falls through the cracks

Handle confidential matters with discretion

About you

2+ years' experience in rostering or scheduling within NDIS, disability, aged care or healthcare

Working knowledge of the SCHADS Award and how it drives roster decisions

Experience with rostering/client management software - you pick up new systems quickly

Confident with Microsoft 365, particularly Excel and Outlook

Calm and decisive under pressure -

Able to be on call after hours on a rotating basis and respond promptly to urgent roster issues

Excellent written communication and a professional phone manner

Highly organised with strong attention to detail

Discreet and trustworthy - you'll be handling sensitive participant and business information

Current NDIS Worker Screening Check (or willingness to obtain) and full Australian working rights

What we offer

A central role in a growing, doctor‑led provider with real influence on how the business runs

Direct exposure to the MD and leadership team

Permanent part‑time hybrid role - Chatswood head office with work-from-home flexibility - plus an on‑call allowance for after‑hours cover

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📌 Rostering & Admin Coordinator (City of Willoughby)
🏢 Alliance Care Technologies
📍 City of Willoughby