Picklezone is a new indoor pickleball centre located in Springvale, VIC dedicated to sport and creating a welcoming, active community.

We are looking for an honest, reliable, punctual and attentive person who is friendly with customers, willing to learn, and able to remain calm and professional under pressure.

This role may suit an experienced venue supervisor, reception, retail or customer service all-rounder who is ready to take on more responsibility and be involved in the day-to-day operation of a current venue.

Pickleball experience is welcome but not essential.

Roll key Responsibilities

- Welcoming customers, managing check-ins and responding to enquiries.
- Managing bookings, memberships, POS and reception duties.
- Maintaining venue presentation and ensuring courts are ready for play
- Opening and closing the venue and completing shift handovers.
- Coordinating social sessions, groups sessions and events
- Customer engagement, social media content,



events and membership growth activities.
- Monitoring the venue and identifying operational or safety issues.
- Applying venue rules politely and consistently
- Escalating customer, safety or operational issues when required.

Requirements

- First Aid/CPR is preferred, and it must be obtained before commencement.
- Relevant experience in customer service, hospitality, sport/recreation, reception, retail or venue operations is highly regarded.

Other role notes

- The role is part time/casual with approximately 10-25 hours rostered per week, depending on availability and venue requirements.
- The roster will include weekdays, evenings, and weekends .
- If you have experience with Sportlogic Booking system , please let us know in your application.

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📌 Venue Operations Officer (Melbourne)
🏢 Picklezone Springvale
📍 Melbourne