Residential Services Manager - Aged Care

Join Sundale as a Residential Services Manager!

Palmwoods, Sunshine Coast | Permanent Full time | Monday to Friday | Make a Real Impact Every Day

Looking for a meaningful career that offers stability, purpose and growth? With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives — and that includes our team members.

We’re seeking an experienced and values-driven leader who wants to make a lasting difference within our caring and community-focused organisation.

Why Sundale?

At Sundale, we live by our values:

- Care – Creating quality and meaningful experiences for everyone in the Sundale community
- Connection – Listening and responding to the needs of others
- Creativity – Finding better, innovative ways to do things and be part of our community

We offer a supportive, people‑first workplace where your contribution truly matters.

About the Role

We are looking for an experienced and values‑driven Residential Services Manager to lead our Palmwoods Care Centre — a warm, highly regarded 71‑room home, including a dedicated 14‑bed Memory Support Unit (MSU), set among the established gardens of our integrated Palmwoods Garden Village community. In this pivotal leadership role, you’ll take overall responsibility for the day‑to‑day operations, care quality, culture and performance of the home. Working Monday to Friday, reporting to the Operations Manager and supported by an on‑site Clinical Manager, you’ll have the structure and support to lead well while enjoying genuine work‑life balance. You’ll be joining Sundale — the Sunshine Coast’s longest‑serving aged care provider — at an exciting time of growth and investment across the region.

What You’ll Do





- Lead the day‑to‑day operations of the Palmwoods Care Centre, ensuring the home runs smoothly, safely and sustainably
- Take overall accountability for the home’s performance, including operational and clinical governance and compliance with the Aged Care Quality Standards
- Ensure residents receive reliable, high‑quality, person‑centred care in line with contemporary care standards
- Lead, support and develop a multidisciplinary team and foster an engaged, positive and accountable culture
- Manage the home’s financial sustainability by contributing to budgets and meeting targets across AN‑ACC, occupancy and wage costs
- Drive continuous improvement through auditing, risk management, feedback and evidence‑based practice
- Build genuine, professional relationships with residents, families and external partners

About You

You are an experienced aged care leader who combines strong operational capability with a genuine commitment to residents, families and team members.

- Current registration as a Registered Nurse with AHPRA
- Demonstrated senior leadership experience within residential aged care.
- Ability to provide a satisfactory National Police Check.
- Ability to complete a pre‑employment medical assessment.
- Strong knowledge of clinical governance, regulatory compliance and the Aged Care Quality Standards.
- Demonstrated ability to lead and develop multidisciplinary teams.
- Experience managing operational performance, budgets, occupancy, workforce costs and AN-ACC.





Sundale values its team members and provides a comprehensive range of benefits:

- Additional 0.5% superannuation: above the Superannuation Guarantee.
- Salary Packaging: Up to $15,900 tax-free + $2,650 for meals & entertainment.
- Generous Leave Entitlements: 5 weeks annual leave for full‑time employees
- Exclusive Perks: Discounts, financial tips & wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costs
- Novated Leasing: Offering significant tax and running‑cost savings
- Private Health Discount s
- EAP Support: We're here for you! Access to confidential support services
- Uniforms provided
- Excellent work-life balance: A genuine Monday to Friday schedule
- Career progression and development opportunities

Palmwoods offers a relaxed hinterland setting within easy reach of the wider Sunshine Coast’s beaches, services and lifestyle.

Please note that applicants must hold current Australian working rights and current registration as a Registered Nurse with AHPRA.

Make a Real Difference Every Day

As Residential Services Manager, the way you lead your team, shape the culture and champion outstanding care will have a direct and lasting impact on the lives of our residents, their families and the wider Palmwoods community.

If you value purpose, strong leadership and delivering exceptional care, we’d love to hear from you.

Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.

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📌 Residential Services Manager - Aged Care (Palmwoods)
🏢 Sundale
📍 Palmwoods