An exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. If you're passionate about leading a skilled team in dementia care and supporting our mission,

The role

Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia.

This role is offered as a Permanent Full-time chance, ideally based out of our Daw Park, SA or Darwin, NT office, with flexibility to be located at any of our offices across Australia.

Responsibilities

- Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
- Provision of qualified and clinical leadership for team members
- Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
- Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
- Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
- Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
- Ensure that the wellbeing and safety of team members is considered and proactively managed.




- With support of Senior Team leader maintain local key stake holder relationships
- Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
- Recruit team members with appropriate skills for the specific roles being recruited for.
- Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
- Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
- Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.

What do we need from you?

- Tertiary qualifications in Nursing/ Allied Health or health- related degree.
- Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
- Ability to manage and support a team of skilled professionals across multiple sites and locations.
- Displays robust customer service ethic and attitude
- Ability to work on multiple tasks and projects simultaneously.
- High level communication and interpersonal skills
- Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
- Strong analytical skills and attention to detail.
- Good customer management skills for delivery of services to HammondCare and external customers
- Strong administrative and computer skills.
- A current Australian driver’s licence and willingness to travel intra and interstate
- Empathy and patience
- Eligibility for registration as a Health Practitioner in Australia
- Evidence of study and or qualifications in the area of dementia
- Knowledge of supporting older people and carers living with dementia

For more info on DSA, check out our website:

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📌 Team Leader (Adelaide)
🏢 HammondCare
📍 Adelaide