CX & Retention Lead: Scale AI-Driven Customer Experience (Melbourne)

CX & Retention Lead: Scale AI-Driven Customer Experience (Melbourne)

23 Sep
|
E1 Consulting
|
Melbourne

23 Sep

E1 Consulting

Melbourne

E1 Consulting in Melbourne is seeking a Customer Experience & Retention Lead to head our CX team, improve retention and reduce churn across Builder, Subbie and Supplier customers.

This player-coach role stays close to customers, turning insights from conversations, product usage and billing into practical retention actions and scalable CX improvements.

Collaborate with Product, Marketing and RevOps to fix friction and deliver human-centered support at scale.

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📌 CX & Retention Lead: Scale AI-Driven Customer Experience (Melbourne)
🏢 E1 Consulting
📍 Melbourne

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