Training & Education Manager, CRM/EP ANZ

Lead in-field training for CRM employees, including onboarding and new hire programs

Conduct competency assessments and field coaching to ensure readiness for certification

Act as the education lead for new product launches

Develop and execute training plans for internal staff and external customers to ensure successful adoption of current technologies

Support customer education managers in organizing and delivering training events for healthcare professionals

Facilitate peer-to-peer training and hands-on workshops, especially for device implantation and management

Work closely with marketing, sales, and clinical teams to align educational initiatives with business goals

Create and maintain educational materials, including webinars, manuals, and e-learning modules

Ensure content is aligned with adult learning principles and instructional design best practices

Provide insights and reports on training metrics to support strategic decisions





About you

Bachelor's degree in a relevant field (e.g., Nursing, Biomedical Engineering, Allied Health)

Certifications in instructional design or adult learning are highly valued

Minimum 5 years of experience in electrophysiology, cardiac implantable electronic devices (CIEDs), or related fields

Strong understanding of CRM technologies and procedures

Experience in delivering in-person and virtual training

Skilled in coaching, mentoring, and assessing competencies

Strong presentation and public speaking abilities

Capable of managing multiple training programs and coordinating with cross-functional teams

Analytical skills to monitor training effectiveness and adapt strategies accordingly

Proficiency in using digital tools for training delivery and tracking

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📌 Training & Education Manager, CRM/EP ANZ (Ku-ring-gai Council)
🏢 BIOTRONIK
📍 Ku-ring-gai Council