Where industry intelligence is going next, andwho'sbuilding it

For over five decades, the world's most sophisticated institutions have relied on IBISWorld to navigate uncertainty,identifyopportunityand stay ahead of change. Banks, consulting firms, governments: when the stakes are high and the answerhas tobe right, they come to us.

That trust is our legacy, andit'sour starting point.We'readvancing beyond traditional research intoAI-enabled, actionable intelligence, embeddinghuman-verifiedinsight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry, andwe arethe ones moving it.

You'dbe joining at the most exciting moment to do so.

Why this role, right now

We'reinvesting heavily in Client Services in Australia, raising the bar on how we hire, how we develop our people, and what excellent looks like.We'rebuilding a team with real momentum, genuine accountability, and the kind of culture peopledon'twant to leave.

This is a high-impact seat on that team.You'llown a portfolio of key accounts, protect and grow ARR, and act as the trusted advisor your clients call first.You'llhave real autonomy over how your book is run and a direct hand in shaping how a high-performing CS teamoperates.

Ifyou'rethe kind of personwho'squietly outgrown your current role, who wants to be surrounded by people as driven as you are, this is the one to look at.

Whatyou'llown

You'llmaximise the lifetime value of an assigned portfolio of key accounts. Twofocuses, equally weighted: secure renewals&protect; ARR,



and drive growth by finding and closing the cross-sell and upsell opportunities hiding inside your book.

Own the end-to-end performance of your book: renewal rates, upsell revenue, and client health

Become the trusted advisor your clients call first, building relationships deep and wide enough to weather any renewal

Identify, qualify, and close expansion across products,integration & AIsolutions,additionalusers, and new business units

Help clients embed our intelligence directly into their workflows and tools, turning a subscription into something theycan'toperatewithout

Build strategic account plans for high-value clients, with stakeholder maps, white-space analysis, and forecasted ARR uplift

Sit close to how the product is evolving, bringing client insight back to Product and Research to shape what we build next

Keep your pipeline, forecasts, and CRM records sharp enough to run the business on

Who thrives here

We hire for culture as deliberately as we hire for capability, andwe'respecific about it. The people who do their best work at IBISWorld:

Hold a high bar for the quality of their own work, without being asked to.

Make decisions with the customer's experience as the top priority.

Stay honest and transparent, even when the news is hard to deliver.

Stay curious, pursuing learning,



experimentation, andcontinual growth.

Build genuine teamwork andcollaborate by default.

Question assumptions and look for evidence beforemaking decisions.

Stay calm under pressure and steady the team throughanysetbacks.

If you read that list and recognise yourself, we should talk.

Whatyou'llbring

5+ years in B2B sales or account management, ideally in SaaS, data, research, or information services

A track recordof beating revenue targets across both retention and new business

Experience managing mid-market or enterprise accounts with complex stakeholder environments

Strong commercial acumen, with the confidence to negotiate contracts and navigate procurement

Fluency with CRM platforms (Salesforce preferred) and pipeline tools

Experience selling into procurement, strategy, finance, or risk functions (a plus)

Familiarity with industry research or market intelligence platforms (a plus)

Experience mentoring or leading peers in a commercial team (a plus)

The offer

This is a role that pays for performance.You'llcarry a real book with real expansion upside, and a commission structure built to reward the people who grow it.

Beyond the numbers: genuine autonomy over how you run your accounts, a team that holds the samestandardsand valuesyou do, and the backing of a 50-year brand the world's biggest institutions already trust beforeyou'vesaid a word.

We'renot interested in building an average team. Ifthat'sthe kind of placeyou'vebeen looking for, bring the bar.We'llmeet it.

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📌 Senior Account Manager- Enterprise (Melbourne)
🏢 IBISWorld
📍 Melbourne