MNSW - Communications & Production Manager

NSW Department of Communities and Justice – Parramatta NSW

- Employment type: Ongoing full-time, 35 hours per week
- Grade: 9/10
- Salary - $ 133,348 - $ 146,945 pa plus employer contribution to superannuation and annual leave loading

Your role

We have an exciting opportunity for a Communications & Production Manager who will be part of establishing a recent Communications & Production team within Multilingual NSW.

This role drives the provision of strategic expertise, leadership and performance reporting of the communications, production and multilingual service offering. This position acts as the primary relationship manager for government agencies and key stakeholders, leading service planning, project delivery and customer engagement activities to ensure integrated solutions meet client objectives.

In the first few months, this role focuses on the design and establishment of new service offerings, building a team that can deliver on program needs, and be part of a growth phase that delivers communications for the multicultural communities of NSW.

What you'll do

As part of the Multilingual NSW team, you will:

- Lead, advise and manage all aspects of Multilingual NSW communications advisory and production services
- Provide expert multicultural communications advice to government agencies including multilingual communications readiness and engagement approaches for culturally and linguistically diverse communities
- Oversee the delivery of communications, production and multilingual projects, ensuring services are delivered within agreed quality, budget and timeframe requirements
- Develop and maintain customer experience, feedback and performance measurement frameworks,



including approved methods for collecting and analysing; and report on customer satisfaction data and project outcomes to support service improvement and informed decision-making
- Manage the engagement, performance and quality of external suppliers, agencies and specialist providers
- Lead a team through change and growth, alongside periods of high demand and operational pressure

What we're looking for

- Demonstrated experience designing, delivering or advising on communications, engagement or campaign initiatives targeting diverse audiences within a complex stakeholder environment.
- Understanding of multicultural communications principles, culturally responsive engagement approaches and the communication needs of culturally and linguistically diverse communities.
- Experience managing communications, production or service delivery projects across multiple channels and formats, including the engagement of external suppliers and specialist providers.
- Demonstrated experience monitoring service performance, customer feedback and operational outcomes to inform continuous improvement and evidence-based decision-making
- Demonstrated leadership in establishing and leading a team through growth and change

Download the role description.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.





Want more information? Visit our website to see more information on

We do work that really matters

At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Applications close: Tuesday, 29 September 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for Multicultural NSW, please contact the hiring manager Mayanne Lafontaine at ***************@multicultural.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Poppy Sgro on 3*** or via email at **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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📌 MNSW - Communications & Production Manager (Parramatta)
🏢 Nsw Department Of Communities And Justice
📍 Parramatta