Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a government client. The role blends hands-on troubleshooting with stakeholder engagement, operating in a mature ITIL setting.
Day-to-day work includes supporting Cloud Contact Centre environments, updating ServiceNow records, and executing complex changes while ensuring security and continuity across teams and vendors.
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📌 NOC Cloud & Networks Specialist - Contact Centre (Western Australia)
🏢 Optus
📍 Western Australia
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