About the Role

Excellent opportunity for an experienced trainer or pharmacy professional seeking a new challenge to join our Queensland team based in Murarrie.

As a Training Consultant, you will deliver remote and on-site training and support the onboarding of customers using our pharmacy and retail solutions. This is a hands‑on role that combines training delivery and customer onboarding, guiding customers from pre‑installation through to go‑live and beyond.

About You

You have a background in training or pharmacy and enjoy delivering engaging training and supporting customers.

You are a confident communicator with strong presentation and interpersonal skills, able to translate software functionality into practical customer outcomes. You thrive in a varied, rapid‑paced workplace and can manage multiple priorities.

What you’ll do

Deliver remote and on‑site training tailored to customer workflows

Support end‑to‑end customer onboarding, including pre‑installation and post go‑live follow‑up

Undertake pre‑installation readiness activities and validate customer requirements

Coordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales)

Develop and enhance training content (checklists, documentation, web help and videos) to support continuous improvement

Provide post‑installation support to reinforce training outcomes

Contribute to continuous improvement across training delivery and customer experience





Essential Experience Required

Experience with Fred pharmacy software (or similar systems)

Training delivery experience or pharmacy qualification/background

Experience delivering both remote and on‑site training

Robust stakeholder engagement and communication skills

Ability to manage multiple customers, projects, and competing priorities

High attention to detail and strong organisational skills

Certificate IV in Training and Assessment

Experience in customer onboarding or implementation projects

Exposure to retail or pharmacy operations at store and head office level

Experience developing training materials (documentation, videos, digital learning resources)

Other Requirements

Flexibility to work after hours during installations and occasional weekends

About Us

Fred IT, part of Telstra Health, is Australia's largest dedicated provider of IT solutions to the pharmacy industry. We deliver end‑to‑end technology solutions across pharmacy and broader healthcare settings.

Learn more at

Enjoy hybrid working

Grow your skills with LinkedIn Learning

Be recognised and rewarded through our Fred Star program - celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services

16 weeks paid, gender‑equal parental leave with a flexible 'do it your way' approach

Free 24/7 skilled wellbeing support for you and your family

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📌 Pharmacy Software Training Consultant (Brisbane City)
🏢 fred
📍 Brisbane City