We are looking for an experienced Sales & Customer Coordinator to join our growing group of businesses.

This is a genuine sales-focused role for someone who enjoys speaking with customers, building relationships, following up opportunities and converting enquiries into confirmed work.

You will be responsible for managing customers from their initial enquiry through to booking. This includes qualifying leads, understanding customer requirements, arranging inspections, preparing and following up quotes, answering customer questions, identifying opportunities and actively progressing sales.

We are looking for someone who is confident, proactive, sales-driven and motivated by results . You will need to be comfortable making outgoing calls, asking for the sale, following up consistently and managing multiple opportunities at different stages of the sales pipeline.

This is not a passive customer service or administration role. Sales and lead conversion are the primary focus of this position.

The role also includes administration associated with the sales process, including maintaining CRM records, preparing quotes and invoices, coordinating bookings and keeping customer information up to date.

About the role

We are looking for an experienced Sales & Customer Coordinator to join our growing group of businesses.

This is a genuine sales-focused role for someone who enjoys speaking with customers, building relationships, following up opportunities and converting enquiries into confirmed work.

You will be responsible for managing customers from their initial enquiry through to booking. This includes qualifying leads, understanding customer requirements, arranging inspections, preparing and following up quotes, answering customer questions, identifying opportunities and actively progressing sales.

We are looking for someone who is confident, proactive, sales-driven and motivated by results . You will need to be comfortable making outgoing calls, asking for the sale, following up consistently and managing multiple opportunities at different stages of the sales pipeline.

This is not a passive customer service or administration role. Sales and lead conversion are the primary focus of this position.

The role also includes administration associated with the sales process, including maintaining CRM records, preparing quotes and invoices, coordinating bookings and keeping customer information up to date.

What you will be responsible for

Sales & Customer Relationships

- Respond promptly to new customer enquiries by phone, email and website.

- Make outgoing calls to new and existing customers throughout the day.

- Qualify enquiries and identify genuine sales opportunities.

- Ask the right questions to understand the customer’s requirements, property and scope of work.

- Build rapport and establish strong relationships with potential and existing customers.

- Clearly explain our services, inspection process, quotation process and next steps.

- Identify opportunities to recommend additional or suitable services.

- Follow up enquiries that have not yet progressed.

- Follow up outstanding quotes and actively work towards conversion.

- Confidently discuss quotes with customers and address routine questions or concerns.

- Ask customers whether they are ready to proceed and confidently progress the conversation towards booking.

- Maintain regular contact with customers throughout the sales process.

- Confirm quote acceptance, availability and booking requirements.

- Continue following every opportunity until it is won, lost or properly closed .





- Meet and consistently achieve agreed sales KPIs and targets.

- Provide regular reporting on leads, quotes, conversions, outstanding opportunities and confirmed work.

Lead & Pipeline Management

- Maintain an accurate sales pipeline in Zoho CRM.

- Ensure every enquiry has a clear next action and follow-up date.

- Record calls, emails, customer conversations and sales outcomes.

- Monitor outstanding quotes and proactively contact customers rather than waiting for them to respond.

- Identify opportunities that require further follow-up or management assistance.

- Ensure no sales opportunity is forgotten or left unattended.

- Provide management with clear visibility of pipeline activity, opportunities and sales results.

Customer & Booking Coordination

- Collect all information required to progress an enquiry, including customer details, full site address, photos, material types, affected areas, access information and customer concerns.

- Arrange inspections with customers and technicians.

- Coordinate confirmed bookings through Google Calendar.

- Keep customers informed of appointment times and next steps.

- Follow up customers after completion where appropriate.

- Request customer feedback and reviews.

Supporting Administration

Administration is an important part of maintaining an accurate sales process, but it is secondary to the sales and customer-facing responsibilities of this position .

You will:

- Prepare and issue quotes using approved templates and pricing schedules.

- Create and update customer and job records.

- Prepare invoices and purchase orders in Xero.

- Follow up deposits, outstanding information and invoices as directed.

- Maintain accurate customer records across Zoho CRM and Xero.

- Keep digital job folders organised in Google Drive.

- Save relevant customer correspondence, photos, quotes and invoices in the correct locations.

- Prepare customer completion information, care instructions, warranties and other close-out documents.

- Assist with basic supplier enquiries and product availability where required.

- Maintain separate and accurate records for each business within the group.

The type of salesperson we are looking for

We are looking for someone who has demonstrated experience in phone-based sales, lead conversion and customer relationship management .

You will need to be:

- Confident speaking with customers on the phone.

- Comfortable making outgoing sales and follow-up calls.

- Experienced in handling incoming customer enquiries.

- Confident following up quotes and sales opportunities.

- Experienced in converting enquiries or quotes into confirmed sales.

- Comfortable asking for the sale and progressing customers towards a decision.

- Friendly, professional and confident in your communication style.

- Sales-driven and motivated by achieving targets.

- Highly organised with excellent follow-up skills.

- Persistent without being pushy.

- Able to manage multiple opportunities at different stages of the sales pipeline.

- Proactive and comfortable taking the lead.

- Able to work independently without constant supervision.

- Confident identifying additional sales opportunities.

- Accurate with customer information and sales records.

- Reliable, punctual and consistent.





Experience working to sales KPIs, conversion targets or revenue targets will be highly regarded.

Experience in trades, home services, property maintenance, construction, stone restoration or tile repairs will also be highly regarded.

Systems

Experience using the following systems will be highly regarded:

Zoho CRM

You will be using Zoho CRM to:

- Manage leads and customer information.

- Record calls, emails and customer interactions.

- Create follow-up tasks and reminders.

- Manage sales stages.

- Maintain an accurate sales pipeline.

- Track opportunities and sales outcomes.

Xero

You will use Xero for sales-related administration, including:

- Creating and updating customer records.

- Preparing quotes and invoices.

- Preparing purchase orders.

- Checking customer and job information.

- Assisting with deposits and invoice follow-ups.

Google Workspace

You will work across:

- Gmail and shared business inboxes.

- Google Drive and shared folders.

- Google Docs.

- Google Sheets.

- Google Calendar.

- Google Meet.

You must be comfortable working across multiple systems throughout the day while maintaining accurate customer and sales information.

Practical experience with Zoho CRM and Xero is highly regarded. However, proven sales ability, phone confidence and lead-conversion experience are the most important requirements for this position.

How you will work

The successful applicant will be expected to take an active role in progressing sales opportunities and managing the customer journey.

You will be trusted to:

- Take the lead with customers.

- Progress suitable enquiries.

- Prepare quotes using approved pricing and templates.

- Follow up opportunities consistently.

- Keep the sales pipeline up to date.

- Identify opportunities for additional services.

- Work towards agreed sales KPIs and targets.

- Keep management informed of significant opportunities and outcomes.

Technical or non-standard matters will be referred to management, including:

- Non-standard or technical scopes.

- Pricing outside the approved schedule.

- Discounts and commercial concessions.

- Technical advice and repair methodologies.

- Complaints involving potential damage or liability.

- Contractual decisions.

- Changes to an approved scope or booking.

- Payment, payroll and accounting decisions.

What we offer

- Permanent full-time employment with consistent weekday hours.

- A genuine sales-focused role across multiple specialist service businesses.

- A varied and customer-focused position with significant phone communication.

- Direct involvement in customer relationships and business growth.

- Established systems, pricing structures and sales processes.

- Management support when technical or non-standard matters arise.

- The opportunity to take the lead in managing the customer journey and sales pipeline.

- A supportive environment with established businesses and processes.

- $90,000 - $100,000 per year, based on experience and capability.

We are looking for someone with genuine sales experience who is confident on the phone, proactive with follow-up and motivated by converting opportunities into confirmed work.

If you are an experienced salesperson who enjoys speaking with customers, building relationships and achieving results, we would like to hear from you.

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📌 Full-Time Sales & Customer Coordinator (Brisbane City)
🏢 Extreme Tilers
📍 Brisbane City