Universal Cranes is a privately owned family business that operates mobile crane hire branches throughout Australia, New Zealand and Guam. We have a fleet of 200 cranes ranging from 2.5T to 1200T, including Frannas, all-terrains and crawler cranes. Universal Cranes began as a family crane hire business in 1993 and have grown to become a multinational crane hire company. We pride ourselves on maintaining a family business service culture while providing our clients with a high capacity fleet.

We are currently seeking experienced finance professional Credit Officer to join our friendly team, based in our Head Office at Murarrie.

About the Role

To be considered for the role, you must be able to demonstrate that you have strong finance background and experience, great communication skills and high level problem solving abilities to manage a largely autonomous position.

Reporting to the Finance Manager, duties include but not limited to:

Ensure the collection of overdue accounts, keeping bad debt to a minimum and preserving cash flow

Contact customers with overdue accounts to negotiate fair and flexible payments, exercising care and compassion

You'll work closely with debt collection agencies to resolve complex credit problems and mitigate risk on referred and delinquent accounts

You'll work in a fast-paced customer contact centre environment

Liaises with clients and sales to resolve disputes





Preparing journal entriesand bank reconciliations

Prepare debtor reporting including producingmonthly Aged Debtor Reports

Highlighting problem customers to senior management

Processing and assessment of Credit Account and COD Applications

Maintain the integrity of customer records and its security

To be successful in the Credit Officer role you must possess the following attributes:

Understanding of end-to-end Debt Collection

Ability to build solid relationships with internal and external stakeholders and team members

Excellent verbal and written communication skills

Strong and demonstrated collection experience

High volume telephone collections experience a must

Ability to communicate with evidence of effective issue management and query resolution

Ability to influence outcomes without any direct line authority

Proactive in identifying and solving problems

Drive for continuous improvement of processes and operational excellence

Excellent organisational and time management skills with the ability to prioritise

High level of accuracy and attention to detail

Tenacity and ability to have difficult conversations

Strong proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

Proficiency in Oracle Netsuite and Visual Dispatch systems, preferred

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📌 Credit Officer (Brisbane City)
🏢 Universal Cranes
📍 Brisbane City