You'll own a portfolio of Australian renovation businesses. You'll be their main point of contact, help drive their marketing and sales performance, and get paid on retention, growth and client success.

If you want to answer tickets and wait for instructions, this isn't it. If you want real ownership and pay that reflects the value you create, keep reading.

THE ROLE

Our clients are established home improvement businesses: bathroom and kitchen renovators, builders, flooring companies, landscapers and pool builders, running jobs worth $20K to $300K+.

As Client Success Manager, you're the person those business owners trust. You tell them what's working, what isn't, and what to do next.

You don't run the ads, build the tech or call the leads. Our media buyers, tech team and lead qualification team handle delivery. Your job is to own the relationship and the outcome. You make sure the machine is working for each client, and you step in when it isn't.

Think of it as running a business inside our business.

WHAT YOU'LL OWN

Onboarding: getting current clients launched quickly and set up properly

The relationship: regular check-in calls and strategy conversations with business owners

Performance: reading campaign and pipeline data well enough to spot problems before the client does

Problem-solving: working with our internal teams and chasing issues until they're actually fixed, not just passed on

Accountability: pulling clients up when they aren't following up leads, sending quotes or using the systems we've built them

Expectations: explaining clearly and honestly what's happening with their marketing

Retention: spotting churn risk early and doing something about it

Growth: finding real opportunities to add value (recent campaigns, recent locations, extra services) and selling them with confidence

Advocacy: turning happy clients into reviews, testimonials and referrals





Your portfolio builds over time. Because delivery sits with the team behind you, a mature book can grow well beyond what a traditional account manager could handle, and your pay grows with it.

WHAT YOU'LL EARN

A$60K base + super. On-track earnings A$90K-A$130K+.

The base is only the starting point. The rest is tied directly to the value you create:

Per-client pay: an extra A$140/month for every client above 30 in your portfolio, uncapped

Retention bonus: up to A$2,850/month, based on your 3-month churn rate (starts at 25 clients)

Expansion commission: 40% of upfront cash on new campaigns and locations, 20% on backend programs and ad spend increases, and A$140 per add-on

Referrals and reviews: A$350 per client referral that signs, A$140 per video testimonial or 4-5 star Google review

What that looks like in practice:

45 clients, 7% churn: base + per-client pay + retention comes to about A$102K, before any commission. Add a modest month of expansion work (two backend upsells, a new campaign and location, a couple of add-ons, one referral and one review) and you're at about A$141K.

Top performers running a mature portfolio and generating expansion revenue can exceed A$140K.

All commission is paid on cash collected, not verbal yeses. We'll walk you through the full plan at interview.

WHO WE'RE LOOKING FOR

You're commercially minded. You know that keeping a client happy and keeping a client profitable aren't always the same thing, and you care about both.

You're direct.



You can tell a business owner who's been in the trade for 20 years that his follow-up is costing him jobs, and do it in a way that makes him respect you more. You're their coach, not their customer service desk.

You own problems. When something breaks, you don't elevate it and walk away. You find the answer, push it through, and close the loop.

You're likely to have:

Experience in account management, client success, sales or a client-facing agency role

Strong written and spoken communication

Comfort running calls with business owners

Enough numbers sense to read a campaign report and a sales pipeline and ask the right questions

Bonus points for: digital marketing, Meta ads, GoHighLevel or another CRM, or experience in trades and construction.

This isn't for you if:

You avoid hard conversations

You need everything mapped out before you'll act

"That's not my job" is part of your vocabulary

ABOUT REYNMEDIA

ReynMedia is a fast-growing Australian agency built specifically for the home improvement industry.

We're not a "run some ads and hope" agency. We sharpen how our clients look online, run high-quality campaigns aimed at the right homeowners, qualify every lead within minutes, and give clients a proper CRM and sales pipeline so they can track every quote and every close. Some of our partners have now closed over a million dollars in work through us.

We're young, we move fast, and we hold high standards. We're building toward becoming one of the leading marketing companies in Australian home improvement, and this role is central to getting there.

What you get:

Full training in our systems, the industry, and sales consulting

A structured 30-day ramp-up

Serious skills in marketing, sales, retention and business strategy

Room to grow into leadership as we scale

#J-18808-Ljbffr

📌 Client Success Manager (Sydney)
🏢 ReynMedia
📍 Sydney