Intraday Real Time Workforce Optimizer New South Wales (Australia)

Intraday Real Time Workforce Optimizer New South Wales (Australia)

22 Sep
|
Ikea
|
Australia

22 Sep

Ikea

Australia

IKEA is seeking an Intraday Specialist in Tempe, NSW. You will monitor real-time contact centre performance to keep demand and staffing aligned across channels. The role requires proactive analysis, stakeholder engagement, and action-oriented scheduling to optimise service levels.
Join a hybrid, permanent team within the Workforce Management group, with robust focus on forecasting, capacity planning, and intraday management using Genesys, Verint, Kronos, and Dialog.
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📌 Intraday Real Time Workforce Optimizer New South Wales (Australia)
🏢 Ikea
📍 Australia

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