Wholesale Customer Sales & Relationship Manager

Located near Enoggera, Qld? Love coffee? Love people?

Have you managed a Cafe for a number of years and are looking for that next step? Maybe you have been a Head Barista for a few years and are looking for something different but within your expertise? Our dedicated team here at Crema Coffee Garage share the common goal of giving our clients the best possible experience from beginning to end.

We are looking for a Client Relationship Manager to join us who loves to network, build long term relationships and most importantly, to help inspire our clients to have the ultimate brewing experience.

We are a speciality coffee roasting company originating in the Hunter Valley in 2003. Our Brisbane outlet has been operating since 2015 in a diverse number of markets from corporate, to households through to cafes. Located in the heart of Enoggera, this is one of our flagship stores.

We have a fully fitted out showroom, technical facility and café (Tank Stream Social) that offers its customers a unique experience by bringing together amazing food, coffee & industry leading coffee making equipment/service all under the one roof.

We are looking for a coffee aficionado who will help inspire our clients to achieve their ultimate brewing experience. Our customers are important to us, as is our staff so you will love building and preserving trusted relationships with both.

To succeed in this role, you will be an excellent communicator. You will have proven experience working with sales and marketing teams and build rapport with customers.



You will also have experience in customer relationship management (CRM).

You have outstanding time management skills and have the ability to follow through on your tasks and plans. We are looking for a strategic thinker, someone who will challenge the status quo. Our clients will rely on you to identify their needs, and match these needs with the ideal product and/or service we offer, so you will love working with them to help come up with a solution for their coffee needs.

Sounds great! Tell me about the role?

- Building positive and lasting relationships with customers
- Assisting with generating new business
- Identifying opportunities for greater profits
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Promote high-quality sales, supply and customer service processes
- Prepare proposals detailing clients required needs and matched solutions
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships

This is a unique opportunity to do a role with purpose. One that will get you out of bed in the morning and ready for work (after your first coffee that is).

What’s more, is you’ll be surrounded by a buzzing team of coffee lovers who are passionate and friendly. We pride ourselves on being a respectful, diverse and inclusive community of people who love to have fun at home and work.

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📌 Wholesale Customer Sales & Relationship Manager (Brisbane City)
🏢 Crema Coffee Garage
📍 Brisbane City