23 Sep
|
Vicki's Everswim
|
Port Macquarie
23 Sep
Vicki's Everswim
Port Macquarie
The Site Operations Manager runs the day-to-day administrative and operational backbone of the swim school, including rosters, timesheets, customer admin and safety documentation. This role is critical to ensure the swim centre runs smoothly behind the scenes.
Key responsibilities
Forecast and build rosters aligned to class demand and teacher availability
Manage shift changes, backfill, and leave requests
Identify and report any potential staffing gaps
Verify daily timesheets for teachers and office staff
Identify discrepancies and prepare data for payroll
Manage enrolments, class moves, cancellations, and waitlists
Handle customer escalations and feedback
Oversee communications related to class availability and scheduling
Maintain iClassPro accuracy across student profiles and family accounts
Follow-up late and missed payments
About you
Award Classification: Fitness Award - Level 6
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📌 Site Operations Manager (Port Macquarie)
🏢 Vicki's Everswim
📍 Port Macquarie