Heartwood Care Group Pty Ltd – Spring Mountain QLD

Working with the Director and NDIS consultants you will play a key role to establish the right systems, processes and operational structure. We are currently progressing through the NDIS Registration process with our service regions across Logan, Ipswich, Redlands and Northern Gold Coast.

If you understand how an NDIS provider needs to operate and enjoy building efficient systems, solving problems and taking ownership, this role could be a great fit.

Key responsibilities

- Building and improving administrative systems, processes and workflows
- Managing participants, rostering, service delivery, workforce administration, documentation and compliances using ShiftCare
- Managing participant onboarding, service agreements and documentation
- Managing staff recruitment, onboarding and compliance
- Managing service bookings, participant funding and support information
- Monitoring timesheets, attendance and service records




- Preparing invoices per NDIS pricing and managing NDIS payment processes
- Monitoring outstanding invoices, payments and participant funding
- Maintaining accurate records, privacy and compliance
- Developing referral partner relationships with plan managers, support coordinators and other stakeholders

About you

- Minimum 4 years hands-on NDIS administration or operations experience
- Solid knowledge of NDIS funding, invoicing and payment processes
- Minimum 1 years recent hands on experience using ShiftCare for rostering, workforce management and participant management on a daily basis
- Strong understanding of NDIS documentation and record keeping compliance
- Strong computer and systems skills
- Pay close attention to detail and be highly organised
- Able to work independently, be part of a team and take ownership of outcomes
- Strong written and verbal communication skills

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📌 Experienced NDIS Administrator (City of Ipswich)
🏢 Heartwood Care Group
📍 City of Ipswich