Legal Support Officer opportunity available!

Women’s Legal Service Queensland (WLSQ) provides high quality legal and social support services to women, specialising in the areas of family law, domestic violence, child protection, financial counselling and sexual assault though our counselling notes protect program, and migration and criminal law. WLSQ is committed to a society where every woman:

can live free from violence and discrimination.

can tell her story, have it heard and respected, without judgement.

receives a just and equitable outcome from legal and social systems.

WLSQ is committed to the Queensland Child Safe Standards and Universal Principle. We believe every child and young person has the right to be safe and respected and children’s safety and wellbeing is prioritised in our decision making. We are committed to creating a culturally safe environment where Aboriginal and Torres Strait Islander children and their families feel welcome, valued, and respected. We recognise that cultural safety is fundamental to child safety. We regularly review our practices and listen to feedback from our community to strengthen our safety systems.

The Legal Support Officer provides high-quality administrative support and exceptional client service to ensure the effective delivery of family law and domestic and family violence services.

Key Responsibilities

- Acting as the first point of contact for clients.
- Responding to client queries regarding process and general information and escalating to Solicitors for legal advice.
- Processing and managing incoming referrals from referral partners
- Calendar management, scheduling and confirming appointments with clients and requesting relevant paperwork required for client appointments.
- Maintaining electronic client files such as data entry, updating client records, completing conflict checks, opening, closing and archiving files.
- Troubleshooting IT issues and escalating them as required.

Process improvement





- Contribute to improving processes within the team by identifying issues and providing feedback to the Supervising Solicitor.

Training Administrative and Helpline staff

- Provide training and ongoing support to the Helpline Team and administrative staff.
- Completing intake duties as required.

Adhere to the vision and values of WLSQ

- Develop respectful and professional relationships with WLSQ team members and key stakeholders.
- Work cooperatively and collaboratively towards the WLSQ strategy.
- Perform any other reasonable duties as required.

Selection Criteria / Skills and Capabilities

- Experience performing administrative / secretarial tasks in relation to family law and domestic and family violence.
- High level computer literacy and competency using Microsoft Office Suite and Client Management Systems.
- Communicates effectively in difficult or sensitive situations, such as delivering difficult feedback or addressing client concerns.
- Provides guidance and support to less experienced staff, sharing knowledge and fostering professional development.
- Prioritises complex tasks and manages multiple projects simultaneously, ensuring that deadlines are met and quality standards are maintained.
- Establishes, builds and sustains effective relationships with clients and their supports.
- Shares information and provides care and support to clients and families under senior professional supervision or guidelines.
- Is confident to make decisions within the scope of their role, exercises initiative as needed and demonstrates a considered approach to decision making.
- Delivers expected results in a consistent and reliable manner, within established frameworks




- Commitment to and ability to work within a feminist framework and to work independently and as a member of a team.

Mandatory Requirements

This role requires the incumbent to hold and maintain the following:

- Working With Children Check (Blue Card)
- National Police Check

It is a genuine occupational requirement for this position that the incumbent be a woman (Section 25 of the Anti-Discrimination Act 1991 (Qld)).

WLSQ values diversity and inclusion and welcomes requests for reasonable adjustments at any time throughout your employment and/or as part of our recruitment process.

Remuneration and Benefits

- Salary Packaging: Take advantage of not-for-profit salary packaging to reduce your tax liability and maximize your take-home pay.
- Remuneration package: from $92,000 plus super per year plus statutory super and attractive salary sacrifice options.
- Career Development: Access to career and professional development opportunities, including conferences, events, and a dedicated training and supervision budget.
- Employee Assistance Program (EAP): Confidential counseling services available for you and your family.
- Additional Leave Entitlements: Enjoy additional paid parental leave and extra leave during the Christmas and Current Year period.
- Flexible Work Arrangements: We’re open to discussing how we can tailor this role to fit your needs.
- Inclusive Work Culture: Be part of a supportive environment that values diversity and inclusion.
- Ongoing Training: Participate in continuous training programs throughout the year to enhance your skills.
- On-Site Amenities: Enjoy complimentary snacks and fresh fruit available in the workplace

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

Only shortlisted candidates will be contacted.

Should you have any questions, please feel free to contact the People and Culture team by phone on 0*** or email at ***************@wlsq.org.au.

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📌 Legal Support Officer (Brisbane City)
🏢 Women's Legal Service Qld
📍 Brisbane City