Based in West End, this is a full-time role working closely with our National Service team to help coordinate technicians, customers and the day-to-day administration of a busy national service operation. This is a varied and fast-moving role where communication, organisation and teamwork are just as important as previous service industry experience.

Key responsibilities

Managing and prioritising incoming service requests from clients

Coordinating technicians, jobs and workflow across the national service team

Supporting the National Operations Manager and wider service team with day-to-day scheduling and administration

Providing timely updates and progress reports to clients

Maintaining and capturing documentation of all service activities

Collaborating with other departments to ensure seamless customer service

About you

Excellent communication and interpersonal skills, with the confidence to deal with customers, technicians and colleagues at all levels

A genuine team-oriented approach and the ability to build positive working relationships

Strong organisational and time management abilities





The ability to manage competing priorities in a busy and changing environment

Highly proficient in Microsoft Office and comfortable learning and using business systems

A keen eye for detail and a problem-solving mindset

Previous experience in service coordination, administration, scheduling, customer service or account management would be highly regarded

Experience with Simpro or within the trade services, HVAC or construction industries would be an advantage, but is not essential

About us

Fusion Modulair is an innovating HVAC contractor, installing & servicing our unique patented air conditioning systems for some of Australia and the world's largest and most respected brands. We are a growing business with a robust focus on delivering exceptional customer service, quality, safety, and innovation.

Competitive remuneration, opportunities for professional development, and a range of employee benefits.

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📌 Service Co-Ordinator (Brisbane City)
🏢 Fusion Modulair
📍 Brisbane City