23 Sep
|
Department Of Education
|
Melbourne
23 Sep
Department Of Education
Melbourne
The role will provide support to users and stakeholders both internal and external to the Department of Education.
Key responsibilities
- Coordinate the Help Desk team members in their daily duties of attending to users and workload.
- Oversee day-to-day teams' operation and performance in managing user calls and queries.
- Provide regular operational reporting across IT Service Management and telephony.
- Contribute to the development of system documentation, processes and knowledge.
What you need
- Experience in People leadership, mentoring and supporting a team in IT Service Delivery.
- Experience with debugging, triaging, and testing.
- Experience with SQL database.
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📌 ECE Helpdesk Team Lead (Melbourne)
🏢 Department Of Education
📍 Melbourne