- Develop Standard Operating Procedures for a Case Management System

We are seeking an experienced Technical Writer to support a major Case Management System implementation and business transformation program.

Key Responsibilities

- Develop Standard Operating Procedures, work instructions and operational guidelines.
- Document future-state business processes for a recent Case Management System.
- Facilitate workshops with subject matter experts to capture processes and requirements.
- Produce knowledge articles, fact sheets and client correspondence templates.
- Review and edit content to ensure accuracy, consistency and plain-English communication.

Key Skills and Experience

- Strong experience as a Technical Writer developing operational documentation and business process artefacts.
- Experience supporting technology implementations or business transformation programs.
- Case Management System or workflow platform implementation experience.
- Victorian Government, statutory authority or broader public sector experience.
- Excellent writing, editing and proofreading skills.

What's in it for you:

- 3 Month Contract
- Government Agency

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📌 Technical Writer (Melbourne)
🏢 Talent
📍 Melbourne