Real-Time Telephony Analyst – Settlements & Insights (North Lakes)

Real-Time Telephony Analyst – Settlements & Insights (North Lakes)

23 Sep
|
Auto & General
|
North Lakes

23 Sep

Auto & General

North Lakes

Auto & General is seeking a Telephony Real-Time Analyst to support the Recoveries and Settlements claims operations by delivering real-time insights into call centre performance and identifying opportunities for improvement.

You will monitor call volumes and key metrics, escalate deviations, develop dashboards, collaborate with leadership, and help train teams while ensuring data integrity and transparent stakeholder reporting.

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📌 Real-Time Telephony Analyst – Settlements & Insights (North Lakes)
🏢 Auto & General
📍 North Lakes

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