Conference and Events Operations Manager

Located in the $600m Southpoint precinct, Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for, while an abundance of premium food and beverage options leave guests spoilt for choice. On level 21 you will find a spectacular 23m infinity edge pool and bar with magnificent views over South Bank Parklands, the Brisbane River, city and beyond.

Featuring six Food & Beverage outlets, each distinct in its offering, Emporium Hotel South Bank offers locals, guests and residents a choice of unique experiences. Options including the Terrace Rooftop Dining and Bar, Belle Epoque Patisserie, Reserve Wine Bar, Conference & Event facilities, In-Suite Dining and FIRMA Restaurant.

The Role

The Conference & Events Operations Manager is accountable for the successful delivery and profitability of the Conference & Events, In-Suite Dining and Mini Bar operations through exceptional client and guest experiences, strong commercial performance, effective people leadership and operational excellence.

This role works collaboratively with the Sales & Marketing team to ensure effortless event handover and execution. This role also partners with Outlet Managers and the broader Food & Beverage leadership team to achieve departmental objectives and the overall success of the Food & Beverage Department, while demonstrating the Hotel’s commitment to: The Guest Is Everything, Our People Matter, Pride in Detail, Empowered to Act, Grace Under Pressure, With Purpose and Action, and Think Like an Owner.

Your Responsibilities





Lead Conference & Events, In-Suite Dining and Mini Bar operations, delivering exceptional guest and client experiences.

Ensure all event spaces, In-Suite Dining and Mini Bar operations are presented, maintained and operated to the highest standards.

Oversee operational performance, ensuring service standards are consistently achieved while driving continuous improvement initiatives.

Manage the P&L; for Conference & Events, In-Suite Dining and Mini Bar operations, achieving revenue, labour and cost targets.

Develop and manage budgets, forecasts and operating plans to support business objectives and sustainable profitability.

Optimise labour productivity, rostering, inventory management and stock control

Lead the planning, resourcing and seamless execution of all events, ensuring exceptional delivery and client outcomes.

Maintain Banquet Event Order (BEO) accuracy and governance, ensuring operational requirements are effectively coordinated.

Partner closely with Sales & Marketing, culinary teams and key stakeholders to deliver successful events and business outcomes.

Lead, coach and develop leaders and team members, fostering a high-performing culture focused on growth and accountability.





Ensure effective onboarding, training and development practices are implemented across Conference & Events, In-Suite Dining and Mini Bar operations

Build strong relationships with clients, internal stakeholders and external partners while championing company values and a culture of collaboration.

About you

Minimum three years' experience in a hospitality management role.

A passion for Food & Beverage and the desire to work in a five-star hotel environment.

Excellent personal presentation;

Organised and proactive, with a focus on adding value to the team.

Consistently take Pride in detail and proven ability to maintain Grace under pressure

Robust communication skills and demonstrated experience leading high-performing teams

Strong operational and financial management capability, with experience managing labour, inventory and venue performance.

Excellent guest service and stakeholder management skills.

A current RSA is required, RMLV (Responsible Management of a Licensed Venue) certificate and Approved Managers License, preferable.

Eligibility to work in Australia.

Why Join us?

Work with a passionate and energetic team

Access industry perks and employee discounts including on accommodation, coffee, and food

Dry-cleaning of work attire

Our people matter - we celebrate employee milestones & achievements

Warm and supportive culture

Monthly wellbeing programs; and

Employee recognition.

We look forward to receiving your application!

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📌 Conference and Events Operations Manager (Brisbane City)
🏢 Emporium Hotel
📍 Brisbane City